Privacy
Privacy Policy
What we collect, why, and how we look after it. Written with the Australian Privacy Principles (APPs) in mind.
Last updated 13 Nov 2026 (v1.40.15)
Who we are
FR Labs operates FR Labs Workshop in Australia. The bike shop you book with uses your details to provide its service. Customers never pay FR Labs.
What we collect
Booking details (name, contact, bike, service, drop-off time), optional account sign-in data, and technical logs to protect the site. We do not collect card details.
How we protect it
Customer names, phone numbers, emails and notes are encrypted at rest (AES-256-GCM). Staff actions are audit-logged.
Access and correction
Email fr.labs.au@gmail.com or ask your shop. We respond within 30 days.
Privacy questions: fr.labs.au@gmail.com.
